Warranty service of CHETRA machines

Сервисная бригада ООО "СПМ""Service of Industrial Machines LLC" is the specialized brunch of Concern "Tractor Plants".  We provide full set of warranty services for CHETRA machinery (produced by "Promtractor" JSC and "Kurganmashzavod" JSC) including: 
  • commissioning of the machines; 
  • primary instructing of operators; 
  • expeditious recovery of machines in case of failure; 
  • complete engineering and consulting support; 

We continuously develop the best traditions concerning warranty and maintenance and firmly established ourselves as a reliable and long-term partner, which ensures uninterrupted operation of CHETRA equipment during the warranty period not only in Russia but abroad also.

OUR ADVANTAGES : 
  • Highly-qualified service staff which are constantly has communication with production and engineering departments of the manufacturers. 
  • Well-developed material and technical base with all necessary  diagnostic and special service equipment. 
  • Minimal delivery time of supplying of spare parts because of our own warehouses in the regions of the Russian Federation and through directly work with manufacturers.

 
FOR MORE THAN 7 YEARS WE HAVE DEVELOPED A "STEP -BY-STEP" ALGORITHM OF ACTION FOR OPERATIVE ELIMINATION OF EQUIPMENT FAILURES UNDER WARRANTY SERVICE

1. Receiving the information about failure

At first step the customer should to inform us about problem through our special contact center by the next phone number: +7 (8352) 63-36-11 (for russian speakers) or +7 (8352) 30-44-95 (for english speakers). Also you can send us a message with full description of the problem to the following e-mail address spmcall@tplants.com.
Please note! If there are our dealers available in your region - please contact them primarily!

2. Preliminary conclusion about the reasons of problem

At second step specialists of our company are contacting with the customer to clarify the nature of the failure and to definite the possible reasons of its occurrence. After receiving of full information we find the ways to eliminate the problem as soon as possible. 

3. Departure of technical specialists

Specialists of the service center promptly go to the location of the machine to diagnose and determine the exact cause of failure. Minor problems are eliminated on the spot with using of special tools and equipment. In case of a serious fault (if some spare parts will be required to restore the machine) an appropriate request will be made.  

4.  Supply of spare parts (if necessary)

Technical specialists are checking the availability of the required spare parts in warehouses and in case of their absence they make an appropriate request to the manufacturer. The manufacturer must to provide  the ordered spare parts within 2 working days. After receiving of necessary spare parts the technical specialists will be ready to re-visit the location of the equipment to make the completely restore of machine.  

On issues concerning warranty service you can contact us under the following numbers:
 +7 (8352) 63-36-11 (for russian speakers);
 +7 (8352) 30-44-95 (for english speakers);